Privacy Policy

Effective Date: 14 October 2025
Company Name: RESTORE BY DR CHI LTD
Trading As: Restore Skin Clinic
Registered Office: Suite RA01, 195-197 Wood Street, London, E17 3NU
Data Controller: Dr Chioma Metcalfe

1. Introduction

RESTORE BY DR CHI LTD is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name, date of birth, gender

  • Contact Data: Address, email, phone number

  • Medical Data: Medical history, medications, allergies, treatment records

  • Financial Data: Payment details (processed securely via third-party providers)

  • Technical Data: IP address, browser type, and usage data when using our website

3. How We Collect Your Data

We collect data in the following ways:

  • When you book an appointment or consultation

  • During your consultation and treatment

  • When you contact us via phone, email, or our website

  • Through cookies and analytics on our website (see Section 9)

4. Why We Collect Your Data

We collect your data to:

  • Provide safe and effective medical aesthetic treatments

  • Maintain accurate medical records

  • Communicate with you about appointments and aftercare

  • Comply with legal and regulatory obligations

  • Improve our services and website

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: You have given clear consent for us to process your data

  • Contract: Processing is necessary for a contract with you

  • Legal Obligation: We are required to comply with legal or regulatory obligations

  • Legitimate Interests: For the purpose of running and improving our clinic

6. How We Store and Protect Your Data

  • Your data is stored securely in encrypted digital systems and/or locked physical files.

  • Access is restricted to authorised personnel only.

  • We retain medical records for a minimum of 7 years (or longer if required by law).

7. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with:

  • Medical professionals involved in your care

  • Regulatory bodies (e.g., GMC, CQC) if legally required

  • IT and payment service providers under strict confidentiality agreements

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where legally permissible)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
📧 restorebydrchi@gmail.com
📞 07393224551

9. Cookies and Website Analytics

Our website may use cookies to enhance user experience and collect anonymous usage data. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.